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22 December 2014 - 3:02

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Great website but I have a question about the forums.

I get a notification when someone sends me a private message but I don't get any notifications when someone replies to a thread I answered.

I would've thought that's a necessity for a forum to work effectively? Surely?

Maybe I've missed something but I've checked a couple of times for settings related to this and can only find one for private message notifications.

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22 December 2014 - 9:09

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Hi Sisyphus,

             You are absolutely Right. This can be a good suggestion that when to reply to the open post, the team must inform through email too along with the private message. 

22 December 2014 - 13:53

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Ironically I received no notification email that you had replied Helpseeker! I had to make a point of returning to the page and physically checking. If I haven't missed anything and this is really how this forum works, it now makes sense why there's so few replies to stuff. I really think this issue needs addressing if the forum's to work effectively. Cos I think it's fair to say most people really aren't going to go to the trouble of going back and checking - they would expect a notification cos that's how forums tend to work.

We did look into this some time ago and a large majority of our Forum Users preferred an email notification only for private messages because they felt that this website and forum and the facilities available provided more of a community than just a forum alone.   However, we welcome the views and suggestions of our users.

Nimrod, Administrator

22 December 2014 - 17:54

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That's a very good point Sisyphus, some people actually might be assuming that if there's been no notification then there's been no reply - I hadn't thought of that!

Yes, you're right - this forum just doesn't have a "subscribe thread" or "notification of replies" function and never has had one.

On most forums, e-mail notifications of replies are optional - you can choose in your profile settings whether you want them or not, just as you already can here for notifications of private messages.  Would that overcome the problem?  I don't really understand what Nimrod is saying the problem is, so I can't be sure!

23 December 2014 - 14:32

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Quote:
We did look into this some time ago and a large majority of our Forum Users preferred an email notification only for private messages because they felt that this website and forum and the facilities available provided more of a community than just a forum alone.   However, we welcome the views and suggestions of our users. Nimrod, Administrator
Well if that's the case then I'm sorry if I've come off over-critical as a new user.

That said, I really thought this was a kind of de facto feature on web forums so I am genuinely surprised most people didn't want it. I mean it's all upsides and no downside surely? Manually having to track down and revisit every single thread you've commented on lately VS being informed as and when someone actually replies to one of your threads.

But that's just my opinion on it, maybe people find the emails a problem for some reason.

Thanks for the reply at any rate and didn't mean to tread on any toes with this. I was more thinking someone would reply saying "ahhh  that's the bla bla setting - just bla the bla and you'll get notifiblations".

23 December 2014 - 14:38

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Quote:
That's a very good point Sisyphus, some people actually might be assuming that if there's been no notification then there's been no reply - I hadn't thought of that!
Thanks man - yeah, just based on my experience of what trouble people will/won't go to using these things, I suspect a lot of people would not go to the extra trouble of checking and would(from experience of using similar forums) assume that no email means no response. I'm not saying that to be awkward. I'd put money on it. And of course I could be wrong, no way to be sure about these things. But that's my strong suspicion based on my experience.

Quote:
Yes, you're right - this forum just doesn't have a "subscribe thread" or "notification of replies" function and never has had one. On most forums, e-mail notifications of replies are optional - you can choose in your profile settings whether you want them or not, just as you already can here for notifications of private messages.  Would that overcome the problem?  I don't really understand what Nimrod is saying the problem is, so I can't be sure!
Absolutely yes. In my experience, in a forum profile there is usually a setting like that for private messages, and then another setting for reply notifications. I think I'm right in saying the latter is usually ticked by default, while the former varies depending on the forum.

Anyway from what Nimrod says, it sounds like this ship has already sailed so maybe a moot point.

Thanks for the replies all.

David.

30 December 2014 - 18:35

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I'd be interested to know what the reason was - I'm afraid I can't understand what Nimrod said at all!

This post has been thanked 1 time. 30 December 2014 - 20:56

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What I said was that when we last raised this matter the majority of forum members did not want to have an email notification to replies to threads, just for private messages.  However, that was some time ago and if some forum members would like this as an option please let us know either by replying to this thread or by emailing on

Nimrod

This post has been thanked 1 time. 30 December 2014 - 21:42

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This was discussed at length when we were looking into creating the new website.

But it costs a considerable amount to set up and then maintain a website and forum and we had to prioritise as to where the limited money was best spent and this wasn't considered to be a priority.

We went to considerable lengths to ensure that on the new site forum users could easily access their posting history. You can do this by going to your profile page, this lists topics you have started and topics you have replied to, whereas on the old forum you had to find one of your posts in order to access your posting history. You can also access the posting history of others by going to their profile page.

You can keep an eye on any topics you particularly want to follow by clicking on Add to favourites at the bottom of the first post on the topic.

Soxon, Administrator

31 December 2014 - 15:51

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Ah, I hadn't noticed the "favourites" thing, that might be helpful.  No, not blaming you, forums are cronky things, just puzzled.

Nimrod, I understood that part, I just couldn't understand the reason why members said they didn't want that feature.  It seemed to be something about the whole website being more of a community than just a forum alone, and I can't see what that has to do with whether to have e-mail notifications!  Just curious.

31 December 2014 - 16:18

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Because people when asked some time ago wanted forum users to get involved on the forums so creating a supportive community and not just come on to the forum in response to an email notification.

But as I have previously stated we have done our best to create various ways for you all to keep tabs of not only your own topics but also those of others. We also created a favourites tab so that you can keep a ready list of your favourite topics.

Soxon

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